Posts by jansameh

Are You Keeping Up or Falling Behind?

Are You Keeping Up or Falling Behind?

In yesterday’s WSJ Marketplace section, (also online)  there was an article that caught my eye. It talked about how cell phone providers are trying to hold on to the revenue for voice minutes, even though voice usage has dropped over the last few years.  While the information on the economics of cell phone plans was interesting, what was more intriguing was the trend data driving the change....

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Texting with Patients – Good Idea?

Texting with Patients – Good Idea?

In a 5/16 Physician’s Practice blog post, the author, Erica Adler writes about the benefits and considerations of physician’s text messaging with their patients. Some of the concerns Adler cites in her article include: 1.  Physician Contact – If patients are texted from a providers cell, one risks patients’ obtaining access to the provider’s cell number, which, beyond physician...

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Clinical Trials and the Human Touch

Clinical Trials and the Human Touch

Craig Lipset, who heads clinical innovation at Pfizer, is conducting an innovative post approval clinical trial. His idea is to see how cost and process are impacted by recruiting and monitoring patients only via personal technology, social media, and the internet. In an interview  posted 3/12/2012 with Ed Silverman, on Pharmalot blog, Craig gave an update on the trial’s progress. Pfizer has...

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The Impact of Good Customer Service on Patient Experience

The Impact of Good Customer Service on Patient Experience

One of folks we follow on twitter @RaganHealth, posted a story where one of their bloggers (Jessica Levco) had to go to an ER for an eye issue.   She was undecided between two local hospital ED’s, and was trying to decide where to go. “Then, I narrowed my choice to two big-name hospitals in Chicago, both of equal distance from my condo and of equal reputation. Figuring out whether my...

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Hey Doc, What Does the Internet Say About You?

Hey Doc,  What Does the Internet Say About You?

The Pew research group along with the California Health Care foundation published a survey recently on the topic of how consumers use the internet to research health information. A summary of the results are below: 66% of internet users look online for information about a specific disease or medical problem (perennially in the top spot). 56% of internet users look online for information about a...

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