Healthcare Communications

Portals – Are We There Yet?

Portals – Are We There Yet?

We’ve been involved with patient portals for over a decade. We recall early articles reciting survey results. In one early memorable article, a survey by Harris interactive indicated that of patients who had internet access, 78% of patients want to use the internet to communicate with their doctors.  But, are we there yet? Last month, we read another article. Guess what. 78% of patients...

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Clinical Trials and the Human Touch

Clinical Trials and the Human Touch

Craig Lipset, who heads clinical innovation at Pfizer, is conducting an innovative post approval clinical trial. His idea is to see how cost and process are impacted by recruiting and monitoring patients only via personal technology, social media, and the internet. In an interview  posted 3/12/2012 with Ed Silverman, on Pharmalot blog, Craig gave an update on the trial’s progress. Pfizer has...

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The Impact of Good Customer Service on Patient Experience

The Impact of Good Customer Service on Patient Experience

One of folks we follow on twitter @RaganHealth, posted a story where one of their bloggers (Jessica Levco) had to go to an ER for an eye issue.   She was undecided between two local hospital ED’s, and was trying to decide where to go. “Then, I narrowed my choice to two big-name hospitals in Chicago, both of equal distance from my condo and of equal reputation. Figuring out whether my...

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